Transformation Impact Stories

Results Follow Organizations Where People Matter First

Financial Services

Guiding Light: Help people thrive and succeed with trusted business partners

Achieved a top decile culture rating (up from third quartile in 12 months) and other key business results followed.

“People changed before my own eyes through inclusive collaboration and curiosity with results to prove it” – SVP

“People changed before my own eyes through inclusive collaboration and curiosity with results to prove it” – SVP

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Healthcare

Guiding Light: Help people thrive creating joy at work

When hospital leadership changed its focus away from the patient to the caregiver, everyone began to thrive, including patient safety

“Results are remarkable, people saying they are proud to say they work here” – CNO

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Manufacturing

Guiding Light: Create an environment where people thrive in the hive – “We are all one hive”

A Global Manufacturing Company increased Engagement to 97% in 2024 (up 65% from 2022)

“I wouldn’t have believed the transformative affect it is having on people if I hadn’t seen for myself” - CEO

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Financial Services

Guiding Light: Help people thrive and succeed with trusted business partners

Achieved a top decile culture rating (up from third quartile in 12 months) and other key business results followed.

“People changed before my own eyes through inclusive collaboration and curiosity with results to prove it” – SVP

“People changed before my own eyes through inclusive collaboration and curiosity with results to prove it” – SVP

What Did We Do:

Darrin Tulley led an effort with a cross-functional organizational health team to help people thrive and succeed with trusted business partners. People stated this as their happy place in this organization. By taking intentional actions to make this a reality, the company experienced a cultural transformation and achieved significant business outcomes across all strategic pillars. This effort created a workplace where employees felt safe, joyful, creative, and actively involved in shaping the culture. As a result, the company’s culture score jumped from the third quartile to the top decile. It was an exciting achievement representing moments and experiences that turned the workplace right-side up so people could thrive and succeed together.

Other Key Business Outcomes:

  • Net Promotor Score doubled to top quartile
  • #1 in Financial Wellness for Participants (Anova Study)
  • Top Quartile Company to Recommend by Advisors
  • Significant growth in sales and profits
  • Culture change involvement went from 8% to 60%

Key Actions Supported:

Healthcare

Guiding Light: Help people thrive creating joy at work

When hospital leadership changed its focus away from the patient to the caregiver, everyone began to thrive, including patient safety

“Results are remarkable, people saying they are proud to say they work here” – Dakota Redd, CNO

What Did We Do:

Darrin Tulley coached and supported leaders to develop and align a purpose to live by with a focus shift to the caregivers.
Changing mindsets and belief in each other increased engagement and created a happier workplace to excel. Trust grew, and people became more invested in the outcomes. Healthier and happier patients become plentiful.

Other Key Business Outcomes:

  • 85% Engagement (up 40% points)
  • <10% Nursing turnover (down from >30%)
  • 100% of Patient Safety (AHRQ) Survey Scores Improved
  • 90% at or better peers in AHRQ survey (up from 60%)
  • 216% Net Promotor Score Improvement to a positive 38%
  • Employee burnout rates and Patient fall rates declining along with risk levels
  • Openness, trust and involvement to participate in change unprecedented

Key Actions
Supported:

  • Participated in Hospital Book Club sessions to discuss the principles and the ‘path of possibilities’

Live Your Possible Book Club Session

Manufacturing

Guiding Light: Create an environment where people thrive in the hive – “We are all one hive”

A Global Manufacturing Company increased Engagement to 97% in 2024 (up 65% from 2022)

“I wouldn’t have believed the transformative affect it is having on people if I hadn’t seen for myself” - CEO

What Did We Do:

As a Culture Consultant and Fractional Chief People Officer, Darrin Tulley worked with leadership and a cross-functional culture crew to help everyone thrive in the hive. Established a shared purpose and aligned everyday actions to inspire involvement with a greater intention and purpose.

Other Key Business Outcomes:

  • >90% of engagement survey scores improved from 2022
  • 92% Agree Safety Comes First
  • 92% Take Pride in Their Work
  • Employees contributed to defining Company Purpose and Values and the culture improvement plan
  • Recognition, celebration events, TV messaging, and wellness programs put in place with resounding support
  • On track to surpass aspirational sales goal in 2024

Key Actions
Supported:

  • Set Business Purpose, Mission and Values with everyone’s input
  • Shifted to a people-first model
  • Connected values to what matters to the people at work
  • Established and implemented a culture improvement plan, reinforcing recognition, involvement, and focus on people working better together
  • Values to Live by at Koster Keunen

Live Your Possible

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